What’s your return policy?
We want you to be happy with your order. If something isn’t right, just contact us and we’ll help you set up an exchange, replacement, or refund within 30 days of delivery.
What if my item arrives damaged or defective?
If your order shows up damaged, let us know right away. We’ll do our best to fix the situation, whether that means sending replacement parts or arranging a new delivery.
Is shipping free?
Yes. Shipping is free to the Continental U.S. (48 states). Accessories and portable machines ship by ground at no charge, and machines that ship by freight carrier travel free to a commercial address with a loading dock or forklift, or to the carrier's terminal. Liftgate service on a freight machine, which lowers the crate to the ground at your address, is a flat $95 per order, chosen when you add the machine to the cart.
Will I get tracking info?
Yep! As soon as your order ships, we’ll email you the tracking details so you can follow your package.
What happens after I place an order?
You’ll receive an order confirmation email right away. After that, we’ll charge your payment method and start preparing your order for shipment.