Overview:
- Return Eligibility: Within 35 days of delivery
- Restocking Charges: None applied
- Refund Processing Time: Up to 9 days after approval
- Return Shipping: Covered by the customer
30 Day Return Window
If you would like to send back an item, you may do so within 35 days of the delivery date. To arrange a return, please contact our team at support@highpressurecarwasher.com. Returned products must be unused, remain in their original condition, and include any original packaging or attached tags. Requests submitted after the allowed return period cannot be approved.
Before Sending a Return
Please contact us first at support@highpressurecarwasher.com with your order number and a short explanation of the reason for the return. Once reviewed, we will provide the return address together with the instructions needed to continue. Packages returned without prior communication may not be eligible for processing.
To help prevent issues during delivery, we recommend packing all returned items securely and carefully. Customers are responsible for arranging and covering return shipping costs.
Refund Processing
After the returned package is received, our team will examine the item to verify that it meets the return conditions. Once approved, the refund will be sent to the original payment method within up to 9 days. We do not charge any restocking fees for approved returns.
Exchange Assistance
If you are interested in replacing your order with another item, feel free to email us at support@highpressurecarwasher.com. We will gladly help you review the available exchange options and explain the next steps.
Order Changes & Cancellations
If you need to cancel or modify your order, please reach out to us as soon as possible at support@highpressurecarwasher.com. We can typically make changes only before the order enters processing. Once processing has started or the item has been shipped, cancellations are no longer possible, and you will need to follow our return process after delivery.
Damages & Issues
While we take great care in packaging and quality control, errors or damages can occasionally happen. If your order arrives in less than perfect condition or is wrong, please email us at support@highpressurecarwasher.com with clear photos of the item and packaging. Our team will review your case promptly and arrange a suitable resolution, such as a replacement or correction.
For additional details, please review our Terms of Service.
Customer Support
Email: support@highpressurecarwasher.com
Phone: +12193271138
Hours of Operation: Monday – Friday, 9:00 am – 6:00 pm (MDT)
Our customer support team typically replies within 12 to 24 hours during business days.
Store Name: High Pressure Car Washer
Business Address:
213 W Spruce St
Rawlins
WY 82301
United States
Warehouse Address:
Brtnice 74
251 69 Velké Popovice
Czech Republic